User Tools

Site Tools


courses:service_design_spring_2013



Background

Approximately 300 children every year are diagnosed with cancer in Sweden. Depending on their diagnosis, treatment can include chemotherapy, surgery, radiotherapy, or some combination of these. Research has shown that the whole family is affected when a child is diagnosed with cancer [1]. Parents describe their lived experience of going through the child´s cancer treatment as an “an everyday struggle” where the family’s normal daily lives are disrupted and they have to focus only on the ill child. It is a taxing period and the entire family is in need of support to ease their burdens [2].

Children undergoing cancer treatment often experience pain, fear and worry from the disease, treatment related pain, and side effects of drugs [3]. They also experience stressors related to cancer treatment and side effects including pain, hair loss, needle sticks and they have to endure invasive and strenuous treatments [4]. Though radiotherapy is considered a non-invasive treatment, it can be both stressful and challenging for children. Children are exposed to a new, unknown, and highly technological environment with large radiation equipment, and the child can be threatened by requirement of remaining alone in a room during treatment, which can cause stress and anxiety as a result [5,6]. For both parents and children, the difficulties of understanding how radiation works and as well as expected effects and side effects, can give birth to anxiety-ridden feelings. In particular, anxiety can increase when an immobilization device is required to ensure a fixed position for radiation [5,7].

Anxiety can make it difficult or impossible for children to be left alone during treatment, and as a result, sedation and anesthesia are sometimes utilized to put the child to sleep for the procedure. However, there are several advantages to radiotherapy treatment without sedation or anesthesia [6,7]. The child experience decreased side effects, less disturbance in daily life, especially with sleep and nutrition, and radiotherapy without anesthesia is less expensive [6]. Procedures reducing distress for both parents and children are important for the child’s coping during radiotherapy.

1. Soanes L, Hargrave D, Smith L, Gibson F. What are the experiences of the child with a brain tumour and their parents? Eur J Oncol Nurs. Sep 2009;13(4):255-261.
2. Bjork M, Wiebe T, Hallstrom I. An everyday struggle-Swedish families’ lived experiences during a child’s cancer treatment. J Pediatr Nurs. Oct 2009;24(5):423-432.
3. Hildenbrand AK, Clawson KJ, Alderfer MA, Marsac ML. Coping with pediatric cancer: strategies employed by children and their parents to manage cancer-related stressors during treatment. J Pediatr Oncol Nurs. Nov-Dec 2011;28(6):344-354.
4. Griffiths M, Schweitzer R, Yates P. Childhood experiences of cancer: an interpretative phenomenological analysis approach. J Pediatr Oncol Nurs. Mar-Apr 2011;28(2):83-92.
5. Bucholtz JD. Comforting children during radiotherapy. Oncol Nurs Forum. Jul 1994;21(6):987-994.
6. Filin A, Treisman S, Peles Bortz A. Radiation therapy preparation by a multidisciplinary team for childhood cancer patients aged 31/2 to 6 years. J Pediatr Oncol Nurs. Mar-Apr 2009;26(2):81-85.
7. Scott L, Langton F, O’Donoghue J. Minimising the use of sedation/anaesthesia in young children receiving radiotherapy through an effective play preparation programme. Eur J Oncol Nurs. Mar 2002;6(1):15-22.


Course Aims

The aim of this course is to give students practical experience in designing a product or a system that addresses a broad user group. The project provides a platform to explore techniques and methods in the context of design ethnography and participatory design.

The second major project in the Master Programme in Interaction Design at Umeå Institute of Design focuses on Service Design, where students are tasked with discovering and thinking critically about design ethnography and participatory design through a combination of practical experience and others’ experiences. Each phase of the project is supported by teachers, structured and unstructured activities and literature, and is dependent on students’ engagement and discovery. Students work in groups throughout the project.

The final results may include software or hardware, service or organizational frameworks depending on the results of studies in design ethnography and participatory design. The results presented in the form of visualization of user observations, sketch models, interfaces, videos, reports and screen-based digital presentations.


Project Aims

The aim of this project, Keeping Calm, is for you to understand the healthcare services provided for children with cancer and their parents, looking specifically at radiation therapy treatment. We want you to learn how the service is currently provided, and from your fieldwork and insights you will develop new and scalable concepts of how the treatment experience could be reshaped to more fully support these families, and minimize their anxiety and worry.

During this project, you will have the opportunity to cooperate with the children’s oncology and radiotherapy departments at three major hospitals within Sweden: Umeå University Hospital (Umeå), Karolinska Hospital (Stockholm), and Akademiska Children’s Hospital (Uppsala). During this 10 week project, you will be given access to all of these facilities. Using the research skills you developed in your Design Ethnography course, you will be tasked with understanding how the oncology care chain works for all participants within this service, from the children undergoing treatment and their parents, to the staff involved with their care and wellbeing within these clinics. We want you to understand both the many different processes involved in providing treatment to the patients, as well as what the experience of having cancer and going through radiotherapy treatment is like.

You concepts should look closely at the way treatment services are currently provided, as well as other related services and the internal and external environments of the clinics. Your concept must take into account the needs of the children, their parents, and the staff. Think about ways to increase the level of understanding about radiation therapy, preparation for treatment, and minimizing anxiety during the treatment process for both the child and their parents. Your proposal should support and promote the health and wellbeing of all individuals involved in the service, and provide opportunities for these families to regain or maintain an active role in society, with a high degree of autonomy and quality of life. Furthermore, you must pay close attention to the age range of the children being treated with radiotherapy (from 3-17 years), and ensure that your concept is age appropriate and scalable.

The concepts generated in this project will be used to create designs that will be developed and installed within these sights, as part of a larger research project. This means that your concepts should be designed with consideration for what is feasible within today’s technological environment. It also means that you will have access to a large collection of research materials that have already been generated within this study, such as interview transcripts, patient drawings, and information about children and parent anxiety.


Teachers \ Tutors

Tara Mullaney
Design Researcher and PhD candidate, Umeå Institute of Design

Ine Marie Vassøy
Service & Interaction Designer, Designit Oslo


Public Course Documents

Course Brief
Research Project Proposal
Follow-up Research Proposal with initial research findings


courses/service_design_spring_2013.txt · Last modified: 2013/03/26 10:22 by tamu0007